Refund policy

Return and Refund Policy

Last Updated: July 2026

At GoPokemon.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience. This Return and Refund Policy explains the conditions and procedures for requesting returns, exchanges, and refunds for purchases made through our website.

By placing an order with GoPokemon.shop, you agree to the terms outlined in this policy.

1. Return Eligibility

Customers may request a return for eligible products under the following conditions:

  • The return request must be submitted within 30 days of receiving the order.

  • The item must be unused and in the same condition as received.

  • The product must include all original packaging, accessories, manuals, and included items.

  • The customer must provide proof of purchase, such as an order number or receipt.

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

  • Opened trading card products (such as opened Pokémon booster packs, boxes, or sealed products that have been opened)

  • Used or damaged collectibles

  • Products without original packaging

  • Items damaged after delivery due to customer handling

  • Gift cards or digital products (if applicable)

Sealed collectible products must remain factory sealed to qualify for return.

3. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product

  • A defective item

  • An incorrect product

  • A missing item from your order

please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Order number

  • Description of the problem

  • Photos or videos showing the issue

  • Photos of the packaging if damage occurred during shipping

After review, we may offer:

  • Replacement of the item

  • Store credit

  • Refund

  • Another appropriate solution

4. Return Request Process

To request a return:

  1. Contact our customer support team at:

    Email: contact@Gopokemon.shop

  2. Provide:

    • Full name

    • Order number

    • Product details

    • Reason for return

    • Supporting photos if necessary

  3. Wait for return approval and instructions before shipping any item back.

Customers should not send returns without prior authorization.

5. Return Shipping

Customer Responsibility

Customers are responsible for return shipping costs unless:

  • The item received was incorrect.

  • The item arrived damaged.

  • The product was defective.

We recommend using a trackable shipping service when returning items. GoPokemon.shop is not responsible for returned packages lost during transit.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Shipping fees are generally non-refundable unless the return is due to our error.

Refunds may take several business days to appear in your account after processing.

7. Partial Refunds

In certain situations, only partial refunds may be granted, including:

  • Items returned with missing components.

  • Products showing signs of use.

  • Items damaged after delivery.

  • Products not meeting return conditions.

The final refund amount will be determined after inspection.

8. Exchanges

We offer exchanges when possible, depending on product availability.

If you would like to exchange an item:

  • Contact us first for approval.

  • The replacement item must be available.

  • Additional charges may apply if exchanging for a higher-value product.

If the requested replacement is unavailable, a refund or store credit may be offered.

9. Order Cancellation

Orders may be canceled only before they enter the shipping process.

Once an order has been shipped, cancellation is no longer possible and the customer must follow the return procedure.

To request cancellation, contact us as soon as possible after placing your order.

10. Refunds for Lost or Undelivered Packages

If tracking information shows that a package was delivered, GoPokemon.shop cannot guarantee a refund for packages that are lost or stolen after confirmed delivery.

Customers should first contact the shipping carrier and verify delivery details.

We will review each situation individually and provide assistance when possible.

11. Product Condition Requirements

Returned products must meet the following requirements:

  • Original condition

  • Original packaging included

  • No signs of misuse or damage

  • All accessories and included materials returned

For collectible products, maintaining the original sealed condition is required for return approval.

12. Contact Information

For all return and refund requests, please contact:

GoPokemon.shop Customer Support

Email: contact@Gopokemon.shop
Phone: +1 (479) 345-1674

Address:
2665 Gorby Lane
McComb, MS 39648
United States

Thank you for shopping with GoPokemon.shop. We appreciate your trust and are committed to providing quality products and excellent customer service.

© 2026 GoPokemon.shop — All Rights Reserved.